Ogen
Project Type
Complex interfaces, Web and Mobile Design
OGEN is a crisis management platform designed to bridge the gap between displaced citizens and the complex bureaucracy of recovery.
The system elevates basic administrative aid into a human-centered coordination experience, guiding households through the uncertainties of crisis by simplifying complex workflows and restoring a sense of routine.
Year
2026
Academic Project
Complex Systems w/ Amir Neiman and Dolly Alaluf
3nd Year, Shenkar
Emergency Onboarding & Daily Roadmap
The first hours are critical.
This flow captures the initial onboarding, where the user answers essential questions to help the system prioritize their needs.
From there, it leads to a dynamic home screen with daily tasks, a centralized calendar for recovery milestones, and a family dashboard for secure document storage.
Ongoing Support & Community Resilience
Restoring a sense of routine. This flow focuses on continuous support: receiving field updates, uploading new documents for approval, and accessing the financial hub to track grants and vouchers.
Beyond logistics, the app features a community layer for mutual aid, local events, and shared resources to foster long-term resilience.
Representative Dashboard
A centralized workspace designed for the representative to manage complex caseloads.
This flow demonstrates how the representative tracks open inquiries, receives real-time family updates, validates incoming documentation, and remains available 24/7, ensuring no family is left behind in the bureaucratic process.
Research Phase: How Might We?
To transform complex bureaucratic hurdles into design solutions, I conducted a deep dive into the pain points of both citizens and authorities. By framing these challenges as 'How Might We' questions, I was able to identify key focus areas: from real-time documentation and inter-agency coordination to creating mental certainty for families in crisis.
User Personas: Empathy at Scale
I developed two distinct personas to address both sides of the crisis journey. By mapping the needs of the displaced citizen alongside the personal represantative, I designed a dual-sided ecosystem that balances emotional recovery with logistical efficiency.
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Design Solutions: From Chaos to Clarity
Building on the research insights, I developed three core pillars to define the Ogen experience. These solutions focus on bridging the communication gap, reducing cognitive load, and centralizing fragmented workflows, ensuring that every design decision serves the ultimate goal: restoring stability for families in crisis.
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Competitive Analysis & Inspiration
I analyzed government services and social tools to identify industry best practices and common UX pitfalls.
By evaluating navigation patterns and information hierarchy, I was able to adopt intuitive features, like status updates and live 24/7 chat while eliminating the 'information overload' typical of bureaucratic systems.
Here are some of the apps and websites I analysed.
From Sketch to Structure: Low-Fidelity Wireframing
I began with rapid hand-drawn sketches to map out the core information architecture without getting distracted by aesthetics. This phase focused on content prioritization - ensuring that critical status updates and family management tools were accessible at a glance before moving into full digital wireframes.
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Final Interactive Design: Defining the UI
The final UI is the direct result of testing and refining the structural logic of my wireframes.
Every component was carefully crafted to reduce cognitive load, turning a fragmented recovery journey into a seamless and supportive digital experience.
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